Protecting your private information is our priority. This Privacy Policy describes how Fourth Wall Tickets LLC (doing business as "CrowdWork") ("Fourth Wall Tickets," "CrowdWork," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you access or use our websites, ticketing platform, and related services (collectively, the "Services").
This Privacy Policy applies to personal information processed through the Services. By using the Services, you acknowledge that you have read and understand this Privacy Policy. Where required by applicable law (including in the UK/EEA), we will obtain your consent before processing personal information in a manner that requires consent (for example, certain cookies and direct marketing).
CrowdWork may collect personally identifiable information, as outlined below, to better provide you with products and services.
When you make a purchase or subscribe through the Platform, payment transactions are processed by CrowdWork and/or our third-party payment processor. We may receive limited payment-related information (such as a tokenized payment credential, card type, last four digits, and billing ZIP/postal code) and transaction details to complete and support the transaction; our payment processors generally handle sensitive payment card data in accordance with applicable security standards.
CrowdWork collects personal information in three ways: (1) information you provide directly (for example, when you create an account, contact support, enroll in a subscription, or purchase tickets/registrations); (2) information we collect automatically when you use the Services (for example, device and browser information, IP address, identifiers, and usage/activity data); and (3) information we receive from third parties (for example, Venues/Organizers in connection with Events and customer support, payment processors in connection with transactions, and integrations you connect as authorized by you). Certain information is required to register, complete a transaction, or access specific features; if you choose not to provide required information, we may be unable to provide those features. We use personal information to provide and secure the Services, process transactions, communicate with you about your account and purchases, provide customer support, prevent fraud and abuse, comply with legal obligations, and improve the Services.
Depending on how you use the Platform, we may collect: (a) identifiers (e.g., name, email address, phone number, account credentials); (b) commercial information (e.g., tickets purchased, subscriptions, transaction history); (c) payment information (e.g., payment method details, typically processed and stored by our payment processor); (d) internet or other electronic network activity (e.g., IP address, device identifiers, browser type, pages viewed); (e) location data (approximate location derived from IP address); and (f) communications (e.g., messages to support, survey responses). We may also receive information from venues/organizers (e.g., event details and customer-service communications) and from third-party integrations you connect (as authorized by you).
CrowdWork collects and uses your personal information to operate and deliver the services you have requested.
CrowdWork may also use your personally identifiable information to inform you of other products or services available from CrowdWork and its affiliates.
If you are located in the United Kingdom or European Economic Area, we process personal data only where we have a lawful basis, including: (a) performance of a contract (to provide the Platform, process transactions, and manage your account); (b) legitimate interests (to secure, maintain, and improve the Platform; prevent fraud and abuse; and support customers), balanced against your rights; (c) compliance with legal obligations; and (d) consent, where required (including for certain cookies and direct marketing).
We may transfer personal data to countries outside your country of residence, including the United States. Where required by applicable law, we use appropriate safeguards for international transfers, such as standard contractual clauses or other lawful transfer mechanisms.
CrowdWork does not sell, rent or lease its customer lists to third parties.
When you purchase or attempt to purchase tickets/registrations for an Event, we share information with the applicable Venue/Organizer as needed to process the transaction, provide tickets/registration status, support entry and attendance, communicate about the Event (including changes, cancellations, or venue rules), handle refunds where applicable, and provide customer support. Venues/Organizers may process your information as independent controllers under their own privacy practices.
CrowdWork may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to CrowdWork, and they are required to maintain the confidentiality of your information.
CrowdWork may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CrowdWork or the site; (b) protect and defend the rights or property of CrowdWork; and/or (c) act under exigent circumstances to protect the personal safety of users of CrowdWork, or the public.
We (and our service providers) may collect and analyze information about how users interact with the Services (for example, pages viewed, features used, and approximate location derived from IP address) to understand usage, improve the Services, prevent fraud/abuse, and measure the effectiveness of communications and campaigns. Where enabled, we may also use cookies and similar technologies to personalize content and measure and deliver advertising, including by working with analytics and advertising partners.
Some disclosures of identifiers and internet/network activity information to advertising/analytics partners may be considered "sharing" for cross-context behavioral advertising (or "targeted advertising") under certain U.S. state privacy laws. You can control these disclosures by adjusting cookie preferences (where available) and, where required, we respond to browser-based opt-out signals such as the Global Privacy Control, as described below.
Information about your computer hardware and software may be automatically collected by CrowdWork. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CrowdWork website.
We use cookies and similar technologies (such as pixels and SDKs) to operate the Platform, remember preferences, help with security and fraud prevention, understand how the Platform is used, and, where enabled, to measure and deliver advertising. Some cookies are set by third parties that provide analytics, advertising, and other services to us.
You can control cookies through your browser settings. In addition, where we provide a cookie banner or preference center, you can use it to accept, reject, or manage non-essential cookies. If you are located in the UK/EEA, we will ask for your consent where required before setting non-essential cookies.
Where required by applicable law, you may opt out of certain targeted advertising/"cross-context behavioral advertising" by adjusting cookie preferences or using other controls we provide. Where required, we also respond to browser-based opt-out signals, such as the Global Privacy Control.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
CrowdWork secures your personal information from unauthorized access, use, or disclosure. CrowdWork uses reasonable administrative, technical, and physical safeguards designed to protect personal information, which may include encryption in transit, access controls, logging/monitoring, and vendor security requirements, as appropriate to the nature of the information and processing.
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
We retain personal information for as long as reasonably necessary to provide the Platform, complete transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and how it is used.
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, and to opt out of certain processing. Depending on your jurisdiction, you may have the right to opt out of (a) targeted advertising/cross-context behavioral advertising, and/or (b) the sale or sharing of your personal information as those terms are defined under applicable law. Where we provide a cookie banner or preference center, you may use it to manage non-essential cookies, and where required we also respond to opt-out preference signals such as the Global Privacy Control. To submit a request, contact us at hello@crowdwork.com. We may need to verify your identity and, where permitted, may deny or limit requests as allowed by law. We will not discriminate against you for exercising applicable privacy rights.
If we deny your request, you may appeal our decision by contacting us at the email address listed in the "Contact Us" section with the subject line "Privacy Request Appeal." We will respond to your appeal within the timeframe required by applicable law. Depending on where you live, you may also have the right to contact your state Attorney General or other regulator if you disagree with the outcome of an appeal.
If you are in the UK/EEA, you may have the right to access, correct, delete, restrict, or object to our processing of your personal data, and (where applicable) the right to data portability and to withdraw consent at any time (without affecting the lawfulness of processing before withdrawal). You also have the right to lodge a complaint with your local data protection authority such as the UK Information Commissioner's Office.
CrowdWork is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are under 18 (or the age of majority where you live), you may use the Platform only with the involvement/permission of a parent or legal guardian.
You will be able to connect your CrowdWork account to third party accounts. BY CONNECTING YOUR CROWDWORK ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third party account at any time. Users can disconnect their accounts by emailing us directly at support@crowdwork.com.
From time to time, CrowdWork may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from CrowdWork or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from CrowdWork, you may opt out of such communications by clicking on the UNSUBSCRIBE link in the footer of the email.
If you are located in the UK/EEA, we will send marketing communications only where permitted under applicable law (including where required, with your consent). You may withdraw consent at any time by using the unsubscribe mechanism or contacting us.
CrowdWork reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the Services after the effective date of an updated Privacy Policy constitutes your acknowledgment of the update. Where applicable law requires consent for a particular processing activity (for example, certain cookies or direct marketing in the UK/EEA), we will obtain that consent through appropriate mechanisms.
CrowdWork welcomes your questions or comments regarding this Statement of Privacy. If you believe that CrowdWork has not adhered to this Statement, please contact CrowdWork at:
Email Address: hello@crowdwork.com
Last Updated: December 31, 2025